
Introduction to IT Service Management (ITIL)
Skills gained : Modular thinking, Programming basics,
Algorithimic thinking, Problem solving, Debugging
Attend an Info Session
36 hours
Schedule : Mon - Wed - Thu
6 PM - 9 PM
Duration
Modular thinking,
Programming basics,
Algorithimic thinking,
Problem solving
Debugging
Skills Gained
Java, ASP,
Microsoft .Net, SQL server
Object Oriented
Programming, ORM,
Tools
Course Fee ; 2500
Bundle price available
Request Corporate
vouchers
Pricing
Program Overview
MCIT certificate in Introduction to IT Service Management provides a comprehensive foundation in managing IT services effectively. This course covers key principles and practices essential for delivering high-quality IT services that align with business needs. Students will learn about ITIL frameworks, service lifecycle, and best practices for improving service delivery. The curriculum is designed to equip both beginners and experienced professionals with the skills needed to enhance organizational IT performance. Through practical exercises and real-world case studies, participants will gain valuable insights into managing IT services efficiently.
Key Benefits

Get trained by industry Experts
Our courses are delivered by professionals with years of experience having learned first-hand the best, in-demand techniques, concepts, and latest tools.
Official Certification curriculum
Our curriculum is kept up to date with the latest official Certification syllabus and making you getting ready to take the exam.
Tax Credit
Claim up to 25% of tuition fees and education tax credit from your taxes.
Discount on Certification Voucher
Upto 50 percent discount voucher will be provided.
24/7 Lab access
Our students have access to their labs and course materials at any hour of the day to maximize their learning potential and guarantee success.
Course Outline
Intro to ITIL and service management
ITIL Management Practices I
ITIL Management Practices II
Computer and server hardware
Computer networks
Skills gained
Service Relationship Management
Information Security Management
Hardware Component Knowledge
Protocol Knowledge
Network Security Principles
Troubleshooting and Maintenance
Network Performance Optimization
Network Monitoring and Management Tools
Instructor Spotlight
Connect with our instructors at an event . Build your intelligent network .
Eligibility Criteria
Learners need to possess an undergraduate degree or a high school diploma. No need of any professional experience is required as this course just makes you to introduce to the fundamentals of the Amazon cloud.
Prerequisites
There are no prerequisites to enroll in this course.
Upcoming sessions & Schedule
Take action
Get Certified
Related programs
FAQs
About the Instructor?
I need help in choosing the correct courses for my job role. Can you assist?
When do I get the MCIT Certificate?
Do I get a certificate of accomplishment at the end of the course?

Montreal College of Information Technology
Collège des technologies de l’information de Montréal
200-1255 Robert-Bourassa Blvd.
Montreal, Quebec H3B 3B2
+1 514 405 6874