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Introduction to IT Service Management (ITIL)

Skills gained : Modular thinking, Programming basics,
Algorithimic thinking, Problem solving, Debugging

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Introduction to IT Service Management (ITIL)

36 hours
Schedule : Mon - Wed - Thu
6 PM - 9 PM

Duration

Modular thinking,
Programming basics,
Algorithimic thinking,
Problem solving
Debugging

Skills Gained

Java, ASP,
Microsoft .Net, SQL server
Object Oriented
Programming, ORM,

Tools

Course Fee ; 2500
Bundle price available
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vouchers

Pricing

Program Overview

MCIT certificate in Introduction to IT Service Management provides a comprehensive foundation in managing IT services effectively. This course covers key principles and practices essential for delivering high-quality IT services that align with business needs. Students will learn about ITIL frameworks, service lifecycle, and best practices for improving service delivery. The curriculum is designed to equip both beginners and experienced professionals with the skills needed to enhance organizational IT performance. Through practical exercises and real-world case studies, participants will gain valuable insights into managing IT services efficiently.

Start Date

Duration

45 Hours

Tuition Fee

Contact the Advisor

Jul 21, 2025

Key Benefits

Get trained by industry Experts

Our courses are delivered by professionals with years of experience having learned first-hand the best, in-demand techniques, concepts, and latest tools.

Official Certification curriculum

Our curriculum is kept up to date with the latest official Certification syllabus and making you getting ready to take the exam.

Tax Credit

Claim up to 25% of tuition fees and education tax credit from your taxes.

Discount on Certification Voucher

Upto 50 percent discount voucher will be provided.

24/7 Lab access

Our students have access to their labs and course materials at any hour of the day to maximize their learning potential and guarantee success.

Course Outline

Intro to ITIL and service management

ITIL Management Practices I

ITIL Management Practices II

Computer and server hardware

Computer networks

Skills gained

Service Relationship Management

Information Security Management

Hardware Component Knowledge

Protocol Knowledge

Network Security Principles

Troubleshooting and Maintenance

Network Performance Optimization

Network Monitoring and Management Tools

Instructor Spotlight

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Eligibility Criteria

Learners need to possess an undergraduate degree or a high school diploma. No need of any professional experience is required as this course just makes you to introduce to the fundamentals of the Amazon cloud.

Prerequisites

There are no prerequisites to enroll in this course. 

Upcoming sessions & Schedule

Enroll

Summer Session

Feb 12, 2025

Register before

Feb 11, 2025

Fall Session

Jun 10, 2025

Register before

Jun 9, 2025

Remind

Winter Session

Oct 8, 2025

Register before

Oct 7, 2025

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Enroll for this
Certification

20th June
Start Date


Stand alone Certification

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Three Certifications
Bundle

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Bundle price for three

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Montreal College of Information Technology

Collège des technologies de l’information de Montréal

200-1255 Robert-Bourassa Blvd.

Montreal, Quebec H3B 3B2

+1 514 405 6874

[email protected]