CERTIFICATES

This module explains the basic overview of the Salesforce and its role in the IT world. Identifying company information like fiscal year, business hours, currency management, default settings and various UI features that an administrator controls including the implications.

This module makes you identify the steps to set up and maintain a user like assigning licenses, password resets and resolving the locked accounts and how to activate, deactivate and freezing a user.

This module explains various organization security controls like passwords, IP restrictions, identity confirmation and network settings, applying the appropriate security controls based on features and capabilities of the salesforce sharing model and determine the appropriate use of a custom profile or permission set using various profile settings and permissions and folder structure.

This module discusses about the standard object architecture and relationship model, how to create, delete and customize fields and page layouts on standard and custom objects and understand the implications of deleting fields and how to create and assign page layouts, record types and business processes for custom and standard objects.

This module provides the information about how to identify the capabilities and implications of the sales process and identify the appropriate sales productivity features using opportunity tools and know when products and price books, automation tools and campaign management.

This module describes the capabilities of the case management, automate case management, capabilities of salesforce knowledge and capabilities of the community applications.

This module provides the idea about the capabilities of the activity management and features of the chatter.

This module makes you identify the considerations that you need to make while importing, updating, transferring and mass deleting data, identify the tools use cases for managing data, data validation tools and different ways to backup the data.

This module provides you with the different options available when creating or customizing a report, impact of sharing model on reports and options available when creating and modifying dashboards and capabilities of custom report types.

This module makes you identify the appropriate automation solution based on the capabilities of the workflow/process and use cases for approval process.

The Module makes you identify the different capabilities of the Salesforce Mobile App and installation and Synchronization options of Salesforce lightning for Outlook.

This module makes you identify the various use cases for the App Exchange Applications.