Montreal College of Information Technology
Collège des technologies de l’information de Montréal

CERTIFICATES

ITIL V3 Foundation
State of the Industry

In this course, participants learn to manage the lifecycle of IT services to deliver as per business needs. This course includes case studies, through which students will learn the core concepts of ITIL. This course starts with an introduction to the key concepts of ITIL and principles of improving IT operations. Practical guidance is then provided for applying ITIL to everyday IT scenarios, including service strategy, service design, service transition, service operation and continual service improvement. At the end of the course, students are able to improve IT service quality and develop strategies to balance IT resources. The knowledge gained after completing this course equips students to prepare for the ITIL foundation certification. Upon successfully completing ITIL foundation certification, students can prepare for ITIL intermediate/advanced level certifications.

* Morning, evening, weekends

Who Should Apply

Anyone preparing for ITIL Foundation certifications
IT professionals, project managers, architects, and consultants
Network operators, application developers, and other IT-related positions

ITIL V3 Foundation
Dwany H

Big Data Developer

ITIL V3 Foundation
Rosana N

Java Developer

ITIL V3 Foundation
Sihame B

BI Developer

ITIL V3 Foundation
Chloe D

STQA

Eligibility and Requirements

High school diploma
A background in the field of networking would be a great asset although not compulsory
All other related pertinent experience

Abilities acquired
at course completion

Key concepts of ITIL

Important principles for improving IT operations

Vital processes and functions

Practical guidance for applying ITIL to everyday IT situations

How to align with business, control costs, and improve IT service quality

Strategies to balance IT resources

WHAT YOU WILL LEARN COURSE OUTLINE

ITIL Management andGovernance - V3

Introduction to IT Services
IT service management
Overview of ITIL

Implementing service management
Objectives and prioritization opportunities
Design and develop services
Design principles and methods

Develop capabilities
Understand complexities during changes
Support services delivery
Improve IT support to customers

Maintain value for customers
Service quality and business continuity
IT efficiency

SKILLS ACQUIRED

CERTIFICATION EXAMS

ITIL® Foundation

TOP REASON
TO JOIN MCIT

  • Industry-relevant, job-ready programs
  • Internship possibilities
  • Eligibility for off-campus work permit program [ocwpp]
  • Eligibility for post-graduation work permit [pgwp]
  • Eligibility for points under Quebec’s immigration policy
  • Scholarships and financial aid

INSTRUCTOR SPOTLIGHT

COMMUNITY TESTIMONIAL

The Instructor led knowledge dissemination is effective owing to the micro-strength of the class rooms and its personalized approach to learning.

Amentor Messanvi — STQA Student
  • ITIL V3 Foundation
  • ITIL V3 Foundation
  • ITIL V3 Foundation
  • ITIL V3 Foundation
  • ITIL V3 Foundation