Montreal College of Information Technology
Collège des technologies de l’information de Montréal English flagEN FlagFR

CERTIFICATES

ITIL V3 Foundation
State of the Industry

In this course, participants learn to manage the lifecycle of IT services to deliver as per business needs. This course includes case studies, through which students will learn the core concepts of ITIL. This course starts with an introduction to the key concepts of ITIL and principles of improving IT operations. Practical guidance is then provided for applying ITIL to everyday IT scenarios, including service strategy, service design, service transition, service operation and continual service improvement. At the end of the course, students are able to improve IT service quality and develop strategies to balance IT resources. The knowledge gained after completing this course equips students to prepare for the ITIL foundation certification. Upon successfully completing ITIL foundation certification, students can prepare for ITIL intermediate/advanced level certifications.

Class Schedule: Tuesday and Thursday (6:00pm - 9:00pm EST)

COURSE OUTLINE

ITIL Management andGovernance - V3

Introduction to IT Services
IT service management
Overview of ITIL

Implementing service management
Objectives and prioritization opportunities
Design and develop services
Design principles and methods

Develop capabilities
Understand complexities during changes
Support services delivery
Improve IT support to customers

Maintain value for customers
Service quality and business continuity
IT efficiency

SKILLS ACQUIRED

Eligibility and Requirements

High school diploma
A background in the field of networking would be a great asset although not compulsory
All other related pertinent experience

ITIL® Foundation

INSTRUCTOR SPOTLIGHT

CALENDAR

— F.A.Q —

To register for a course, you can either call us or enter your request online and our administrative staff will call you with steps to register.
Definitely. Please feel free to contact our office, we will be more than happy to work with you to meet your training needs.
You can find most of the scheduling and pricing information on our website, or you can call our office for assistance.
Montreal College offers a new session every four months, i.e., in October (fall session), February (winter session) and June (summer session). Students are encouraged to register at least 2 to 16 weeks in advance. Please note that many programs fill up before the registration deadline.