CERTIFICATES
ITIL V3 Foundation
State of the Industry
In this course, participants learn to manage the lifecycle of IT services to deliver as per business needs. This course includes case studies, through which students will learn the core concepts of ITIL. This course starts with an introduction to the key concepts of ITIL and principles of improving IT operations. Practical guidance is then provided for applying ITIL to everyday IT scenarios, including service strategy, service design, service transition, service operation and continual service improvement. At the end of the course, students are able to improve IT service quality and develop strategies to balance IT resources. The knowledge gained after completing this course equips students to prepare for the ITIL foundation certification. Upon successfully completing ITIL foundation certification, students can prepare for ITIL intermediate/advanced level certifications.
Instructor Led
COURSE OUTLINE
ITIL Management andGovernance - V3
Introduction to IT Services
IT service management
Overview of ITIL
Implementing service management
Objectives and prioritization opportunities
Design and develop services
Design principles and methods
Develop capabilities
Understand complexities during changes
Support services delivery
Improve IT support to customers
Maintain value for customers
Service quality and business continuity
IT efficiency
SKILLS ACQUIRED
ITIL® Foundation
INSTRUCTOR SPOTLIGHT
Sridaran Kilvidi
Sridaran is a Software Test Consultant and Trainer with 8 years of teaching experience in private colleges in Montreal and Toronto. With over 15 years of professional experience in Programming and QA, Sridaran has successfully managed Software Quality Assurance efforts for enterprise applications in finance, telecommunications, and service business domains. Passionate about sharing expertise and guiding aspiring professionals in the field of software testing.
