Concepts de base ITIL pour la gestion du service des TI

Program Overview |Testimony |curriculum |admission |Who should do this course? |FAQ |Calendar

Program Overview

ITIL foundation course is designed to prepare IT professionals with an understanding of the principles of ITIL practices for Service Management. In this educational workshop, students will review ITIL terminology, structure and basic concepts of ITIL good-practice.

ITIL is the only consistent and comprehensive documentation of best practice for IT Service Management. Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme.The purpose of the ITIL Foundation certificate in IT Service Management is to certify that you have gained knowledge of the ITIL terminology, structure and basic concepts and have comprehended the core principles of ITIL practices for Service Management.

Testimony

You call them instructors, we call them your Mentors!

They are the catalysts under whose supervision and arm’s length support our students are empowered to accomplish expertise in advanced technology. We boast of enterprising and talented resources with proven track records who are working in tandem with our goal to provide inspiring and enduring technical learning experience to our students.

curriculum

After completing the ITIL foundation course you will have gain knowledge and understanding in the following areas:

Service management as a practice
The ITIL service lifecycle
Generic concepts and definitions
Key principles and models
Selected processes
Selected functions
Selected roles
Technology and architecture
Competence and training

admission

Certificate of participation in ‘ITIL Foundation’ course.

Who should do this course?

IT stuff responsible for provisioning and supporting IT services
Individuals who are interested in basic understanding of the ITIL framework, its purpose and benefits

FAQ

Calendar

  • Session one
    19 novembre 2016
    21 10 16
    Apply
  • Session two
    20 février 2017
    20 01 17
    Apply
  • Session three
    15 juillet 2017
    26 05 17
    Apply